We are currently recruiting to fill a regular, full time Manager, Clinical Services position in the Early Childhood, School-Age and Adolescent Program (ECSAAP). This position is expected to begin in April 2025.

The successful candidate will have responsibility for Family and Community Services (FACS) and will ensure that services are delivered in accordance with ministry guidelines, community funded requirements, clinical framework, TVCC policies, and program procedures and practices. The Manager reports to the Director of Early Childhood, School-Age and Adolescent Program and is responsible for the day-to-day operations of the team and client services including but not limited to service provision, staffing, financial accountability, regional office locations, and technology.

The designated office for this position is London. Occasional travel to regional sites will be required.

Responsibilities:

• Ongoing development of clinical, educational and evaluative activities to best meet the needs of the clients, caregivers, TVCC clinicians and community service providers, in alignment with the Life Needs Model of Paediatric Service Delivery;
• Develop, coordinate and monitor processes to facilitate the teams’ effectiveness and efficiency of services provided within TVCC and the system (e.g., contracted Service Provider Organizations);
• Caseload planning and workload distribution;
• Monitor and report on benchmark performance indicators for TVCC, Ministries and Children’s Health Foundation (CHF) purposes (e.g., using key program data in AlayaCare, the Health Child Development-Integrated Services for Children Information System – ISCIS);
• Recruitment, orientation, retention and development of new staff;
• Supervision and support for a diverse group of staff, including development through coaching, mentoring and facilitating growth for staff working across a large geography;
• Educate, provide training and monitor safe work practices, and ensure that staff work in compliance with the Occupational Health and Safety Act (OH&SA) and within the policies and procedures established by TVCC, including the Collective Agreement;
• Collaborate and network to enhance internal and external partnerships;
• Participate as an active member of the TVCC leadership team;
• Engage in and/or lead internal and external committees on behalf of TVCC;
• Manage the FACS budget, including approvals of timesheets, PO’s and expense claims;
• Oversee maintenance of equipment (Adapted Fitness Centre);
• On-call coverage for clinical and facilities evening/weekend hours on a rotating basis and coverage for ECSAAP leadership as needed.

Qualifications:

• Minimum 4-year undergraduate degree in a healthcare, education, social sciences or business/administration field;
• 3 years minimum leadership experience (formal or informal);
• Relevant leadership training and demonstrated commitment to on-going leadership education and training; 
• A strong commitment to the mission and values of TVCC, demonstrating leadership using a strength and relationship based approach;
• Demonstrated knowledge of applicable standards of practice an asset; 
• Strong interpersonal skills, with experience in mentorship and coaching;
• Knowledge and understanding of all services provided throughout TVCC and the needs of the population we serve;
• Project management aptitude including planning, implementation, data collection and analysis with a proven record in meeting program objectives and deliverables;
• Demonstrated ability to lead change in a complex environment that requires clinical excellence, continuous learning, innovation and research.
• An ability to facilitate conflict resolution, negotiate beneficial outcomes, and support collaborative solutions;
• Able to handle multiple demands and priorities, delegate, and manage time effectively;
• A consistent, mature, positive approach;
• Excellent computer skills; including proficiency in Microsoft Office 2010 programs and videoconferencing software;
• Valid Ontario driver’s licence and access to a vehicle;
• Proficiency in French is considered an asset.