The intent of this Charter is to promote the development of a mutually respectful and rewarding relationship between the clients and staff members of TVCC.  We believe that treating each other with courtesy and dignity, along with the following, can achieve this objective.

What You Deserve From Us

• Quality Care and Service
• A Committed Partner in Your Child’s Care
• Complete Information About Choices and Decisions
• Privacy and Confidentiality
• Appropriate and Professional Response to Feedback
• Barrier Free Access

What We Expect of You

• Accurate, Up-to-Date Information
• An Active Participant in Your Child’s Care
• Telling Us What We Are Doing Right
• Reporting Concerns as Outlined in our Client Complaint Process
• Informing us in a Timely Fashion of Cancellations